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Refunds & Returns Policy

Refunds & Returns Policy
1. Returns

Our returns policy is valid for 30 days from the date of purchase. If 30 days have elapsed, we regret that we are unable to offer a refund or exchange.

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To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • A valid proof of purchase (receipt or order confirmation) is required.

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Returns will not be accepted for:

  • Perishable goods (e.g. food, flowers, newspapers, or magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

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Do not send returned items to the manufacturer.

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2. Partial Refunds
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Partial refunds may be issued in the following situations (subject to inspection and at the sole discretion of the Company):

  • Books with obvious signs of use

  • Opened media or software (e.g. CDs, DVDs, video games, vinyl records)

  • Any item not in original condition, damaged, or missing parts (unless due to a Company error)

  • Items returned more than 30 days after delivery

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3. Refund Process
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Upon receiving and inspecting your returned item, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Processing times may vary depending on your payment provider.

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4. Late or Missing Refunds
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If you have not received your refund:

  1. Recheck your bank or credit card account.

  2. Contact your credit card company; it may take additional time before your refund is officially posted.

  3. Contact your bank; processing times can vary.

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If you have completed all the above steps and still have not received your refund, please contact us at info@dcs-ltd.org.

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5. Sale Items
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Only regular-priced items are eligible for refunds. Sale items are final and non-refundable.

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6. Exchanges
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Items will only be replaced if they are defective or damaged. To initiate an exchange, email info@dcs-ltd.org and return the item to:

Returns Department
Diverse Commercial Solutions Ltd
Units 10-12 Wern Industrial Estate
Rogerstone, Newport
United Kingdom, NP10 9FQ

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7. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the item is received and processed, a gift certificate will be issued.

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If the item was not marked as a gift, or the gift was shipped to the purchaser first, the refund will be issued to the original purchaser.

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8. Return Shipping

Customers are responsible for paying return shipping costs. Shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted.

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We recommend using a trackable shipping service or purchasing shipping insurance for items valued over £75. We do not guarantee receipt of returned items.

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