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Privacy Policy

Effective Date: 31/10/2016        Last Updated: 10/04/2025

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Diverse Commercial Solutions Ltd (“we”, “us”, or “our”) is committed to protecting the privacy of all users of our website and any personal data provided to us. This notice explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA).

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By accessing our website, you acknowledge that you have read and understood this policy

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1. Scope and Legal Framework
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This policy applies to information relating to identifiable living individuals, as required by UK data protection laws. Following the UK's exit from the EU, references to GDPR now refer to the UK GDPR, as incorporated into UK law by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2020.

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2. Information We Collect
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a. Information You Provide

We may collect the following information when you submit forms or request contact via our website:

  • Name

  • Gender

  • Job title

  • Profession

  • Email address

  • Telephone number

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b. Information Collected Automatically

We may also collect certain information automatically through cookies and other analytics technologies, including:

  • Browser type and version

  • Operating system

  • Referring and exit URLs

  • Activity and usage on our site

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You may opt out of non-essential cookies by adjusting your browser settings. Certain essential cookies are required for website functionality.

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3. How We Use Your Information
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We may use your personal information for the following purposes:

  • To respond to your enquiries or requests

  • For internal record keeping and service improvement

  • To send you information about products or services (where legally permitted)

  • For market research via email, phone, post, or other channels

  • To comply with legal or regulatory requirements

  • To analyse and enhance our website performance

  • To manage feedback, complaints, or legal issues

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We do not use automated decision-making or profiling based on your data.

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4. Legal Bases for Processing
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We will only process your data where we have a lawful basis to do so. These may include:

  • Your consent

  • Our legitimate business interests

  • Performance of a contract with you

  • Compliance with a legal obligation

  • Protection of vital interests

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Where we process special category data, an additional legal basis will apply, such as:

  • Your explicit consent

  • Legal claims or obligations

  • Substantial public interest

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5. Disclosure and Data Sharing

We may share your information with trusted third-party service providers who support our business operations (e.g., IT platforms, backup services, analytics tools). These may include cloud-based services hosted in or outside the UK.

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Where data is transferred outside the UK or EEA, we will ensure adequate safeguards are in place, such as UK-approved Standard Contractual Clauses.

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We may also disclose information if required to do so by law or regulatory authorities.

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6. Data Security and Retention

We apply appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Your personal data will only be retained for as long as necessary for the purpose(s) it was collected, unless required otherwise by law.

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7. Your Rights

Under the UK GDPR, you have the following rights (subject to certain limitations):

  • To access the personal data we hold about you

  • To correct inaccurate or outdated data

  • To request deletion of your personal data

  • To restrict how we process your data

  • To object to certain types of processing

  • To receive a portable copy of your data (where applicable)

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To exercise any of these rights, please contact us using the details provided below. We may require proof of identity before processing your request.

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8. Changes to This Privacy Notice

We reserve the right to update this policy as required to reflect changes to our services, business practices, or applicable law. Any changes will be posted on this page with an updated effective date.

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We will not use your data for purposes inconsistent with this policy without prior notification or your consent where required.

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9. Contacting Us

If you have any questions or concerns regarding this notice or your data, please contact:

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Admin Team
📧 admin@dcs-ltd.org
📬 Units 10–12, Wern Industrial Estate, Rogerstone, Newport, NP10 9FQ

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You also have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
🌐 https://ico.org.uk

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